Bravery via Keyboard

I’m not exactly sure how many more times I can watch my friends and fellow business owners get ripped apart via Social Media, without deleting everyone and moving into a bubble, so instead I’m writing this.

And now I take a deep breath and go ….

I cannot believe how many people with justified complaints and concerns think that those things give them the right to become abusive and downright ignorant. Yes, you’ve been wronged or don’t understand why a decision was made, and that’s okay. And yes, you’ve got every right to ask about it and ask for clarification. 

In theory, many of these “situations” will turn out to just be a misunderstanding but quite often, rules or pricing or ideas were put in place for a reason. They aren’t going to change because you’re screaming at the top of your lungs or throwing ignorant comments around like confetti. And maybe, just maybe, you could be wrong. Get a grip people, life isn’t always fair. Plain and simple.

So if you’re one of those people that is using Facebook, Twitter, Yelp or even Google as a disguise to say WHATEVER you want, get over yourself. Hiding behind a computer screen and using a keyboard as a weapon is so not okay. Stop doing it.

When you’re sitting there all riled up, angry and ready to start spewing out nasty words, think. Would you be brave enough to say this to the persons face? If not, why are you saying it?

If you feel that it’s a great place to address concerns with a business, think again. If you’ve got serious issues with something or someone, email them or call them. Making hateful posts and comments are so not fair and in all honesty, very childish.

It’s very hard to get your point across in words and it’s so easy to take things out of context. Your simple complaint can spin wildly out of control, and cause huge problems for someone who made an innocent mistake.

We have bad days, we make mistakes. We say things out of anger or out of sheer desperation. We scream when we want to cry. We walk away when we need to apologize. We ALL do it. Pause a second, take a breath and give people the opportunity to apologize and/or rectify the situation. 

Make a choice to do the right thing, and for pete’s sake, send an email or give a phone call as opposed to spewing your hatred all over Social Media. Odds are good that you’re not going to end up accomplishing what you set out to do. Your “enemy” will appear justified and you will look like a fool. Stand up for yourself, but do that like an adult and not a pubescent teenager.

None of us are perfect …. quit acting like you are. This isn’t about judgement, this is about common sense. Be good to each other. Please.


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5 thoughts on “Bravery via Keyboard

  1. Lynn Connelly January 15, 2013 at 8:58 pm Reply

    Sigh…you make some good points. I think your post fairly sets out the issues the business owners may have with customers using social media.

    The other side to it is the issues that customers might have. I think that people use social media to complain about businesses because the business has not addressed their concerns as a customer. They are frustrated.

    In my experience, phone calls and in-person visits are made, and emails are sent…and they are ignored. The business has my money. They don’t care if the product they sold me doesn’t work or was misrepresented.

    I think it all comes down to customer service and whether or not the business is responsive to customer feedback.

    There are wackos out there who are consumers and who are crazy, but I would say that’s a relatively small amount of people. These people are usually ignored. But a legitimate complaint that is properly worded and sent out through social media as a last resort isn’t necessarily a bad thing.

    As a consumer, I appreciate hearing from a reasonable person who has an issue with a business. It’s a good heads up. I work too hard to risk my money and time dealing with a business who doesn’t care about customer feedback or my business.

    As always, I enjoyed your post!

    Anyway, that’s my 2 cents worth…


    • this mom's got something to say ... January 15, 2013 at 9:30 pm Reply

      I totally agree with you. Normal, rational questioning and complaints are totally acceptable. It’s the people going INSANE and being downright abusive that get to me. There’s been a tonne of the latter lately, and it’s unfortunate and so not called for.

  2. oawritingspoemspaintings January 15, 2013 at 11:51 pm Reply

    Beautifully said, you express in words what everyone would have liked to say but could not find the right ones to reach their point. Well done!

  3. aliceatwonderland January 27, 2013 at 6:30 am Reply

    So true. Many things are said on the internet that would never be said in person. At least you’d certainly hope not.

    • this mom's got something to say ... February 2, 2013 at 8:20 am Reply

      I’m still amazed at how many people feel like it’s their “right” to say it like it is. No it isn’t. That’s called being a jerk.

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